The person who shows up when the computer won’t.
Networks, printers and computers that stopped working, for shops, offices, second homes and vacation rentals. Data pulled off a dead machine. Remote-access scams contained and cleaned up. $95 an hour, and I stay until it makes sense.
📞 Call (928) 852-8873 Book a visit online
★ 5.0 on Google from 12 reviews, read October 2026 · Quick questions are free any hour: text (928) 399-7366. Red Rock Buddy is a smart computer assistant, not a live person; Thomas sees every conversation.
If it plugs in or connects, I have got you.
Dead spots, the router that needs restarting every day, the printer that dropped off the network, the point-of-sale tablet that will not connect. Fixed, and explained.
Slow machines, laptops that will not charge or boot, Windows and Mac, email that stopped, passwords nobody remembers, and a backup that actually runs and has been tested.
The old tower will not start and the records are on it. I take the drive out, copy everything to a new drive or your new computer, and check it with you before anything is wiped. Quoted after a free look.
A “technician” had remote control, or a pop-up talked someone into a call. I remove their tools, change the passwords that matter, and go through the accounts with you, billed at the standard $95/hr on-site rate.
Guest Wi-Fi, smart locks, thermostats, streaming TVs and the printer for the check-in sheet. Set up so guests stop texting you. See the rental setup.
Do not see your problem here? Text a photo of it to (928) 399-7366 and you will get a plain-English answer any hour, at no charge.
By the hour, straight, no surprises.
On-site visit
$95 per hour, first hour minimumI come to you, we fix it together, and I explain it so it sticks. Most visits run one to two hours.
Data recovery from a dead or dying computer is quoted after a free look, because every case is different. Nothing is wiped until you have checked the copy. Homes and families: the same visits, the same rate, with the free help line and a $49/mo membership, are on the in-home tech help page.
What computer repair costs in Sedona
On-site visits are $95 an hour, first hour minimum. Most visits run one to two hours.
Data recovery from a dead or dying computer is quoted after a free look, because every case is different — nothing is wiped until you have checked the copy yourself.
Sometimes a repair costs more than the machine is worth. I test the drive and the memory first, then tell you plainly whether fixing it makes sense, and say so honestly when a new machine is the better answer.
Where we work: No travel charge in Sedona, Village of Oak Creek, Cornville, Cottonwood, Clarkdale, Camp Verde, Rimrock and Lake Montezuma. Flagstaff, Prescott and Prescott Valley by appointment, $60 trip charge.
How much does computer repair cost in Sedona?
On-site visits are $95 an hour, first hour minimum. Most visits run one to two hours. Data recovery is quoted after a free look, because every case is different.
Do you charge for travel?
No travel charge in Sedona, Village of Oak Creek, Cornville, Cottonwood, Clarkdale, Camp Verde, Rimrock and Lake Montezuma. Flagstaff, Prescott and Prescott Valley by appointment, $60 trip charge.
Prices as of 2026-10-06. Every price on one page.
Three things that stop the phone from ringing at the worst moment.
A monthly plan is a prepaid block of hours each month. The plans are listed further down this page.
Airbnb & vacation-rental setup
$95 first hourOne visit that makes the rental run itself: a named guest Wi-Fi network with the password where guests find it, the smart lock and thermostat on the owner’s phone, the TVs and streaming logged in and labelled, and the check-in printer working. Between stays, a remote check on request, so you hear about a problem before the next guest does.
Never Offline
$299 setup · then $99/mo with a monthly plan · $149/mo on its ownA backup internet line that can take over when yours drops, so card readers, booking systems and everyday web use can keep working. The backup line is slower than a wired line and has a monthly data allowance. Half-day install with a site survey, a failover router, and a plug-pull demonstration so you see it work. You buy the router and the SIM plan yourself, in your own name, straight from the maker and the carrier, with no markup from us.
Guest Wi-Fi Done Right
$49/mo with Never Offline or any monthly planA separate, named guest network for vacation rentals, shops and waiting rooms, kept apart from the machines that run your business, with the password guests actually find. On its own, with no plan, it is $75 a month.
Would rather not call at all? A monthly plan means the clock is not running.
The IT department you can't hire for, either — you get someone already on call, priced by the month, no full-time hire required.
You know the drill when there's no one on call: the printer dies before a client meeting, the Wi-Fi drops mid-checkout, email quietly stops sending — and you're googling fixes at 9pm, waiting days for a callback, or explaining your whole setup to a stranger who's never seen it. Every one of those is time you meant to spend on your actual business.
A monthly plan trades that scramble for one number to call — someone who already knows your computers, your printer, your point-of-sale, and how you like things done.
Fewer fires — and a faster way out of the ones you get.
Plan clients go to the front of the line. You text the problem; I'm already on it while everyone else waits for a callback.
No re-explaining your whole system every time. I keep notes on your machines, logins, and quirks — so fixes are faster and nothing gets lost.
Backups checked, updates watched, security looked over — so the small stuff gets handled before it becomes a bad afternoon.
A flat monthly number, no surprise invoices, and plain-English notes on what got done. Cancel anytime.
Four sizes. Cancel anytime.
★★★★★ “I have a monthly support subscription, and am now tech-worry free. Thank you, Thomas!” — Scott B. · Google review
Starter
$100/mo2 hours · homes & solo shops
Essentials
$250/mo5 hours · steady support
Pro
$450/mo10 hours · priority response
Partner
$800/mo20 hours · your outsourced IT
What counts as support? Anything tech that slows you down: computers, printers, Wi-Fi, email, point-of-sale, backups, software questions, security checkups, new-device setup — remote or on-site.
Every plan: priority scheduling · unused-hour honesty (I tell you if a smaller plan fits) · plain-English reporting on what got done.
Built for people who'd rather not think about tech.
Point-of-sale, Wi-Fi, printers, email — the everyday tech your day depends on, kept quietly running.
A whole-home setup that just works — and one person to call when it doesn't.
The details, straight.
Can you get files off a computer that will not start?
Usually, yes. I take the drive out, copy everything to a new drive or your new computer, and check it with you before anything is wiped. Data recovery is quoted after a free look, because every case is different.
Someone had remote access to our computer. What now?
Unplug it from the internet and call me. I remove the remote-access tools, change the passwords that matter, and go through your bank and email accounts with you, billed at the standard $95/hr on-site rate. If the machine needs a fresh start, we will scope a full rebuild together before any work begins.
Is my slow computer worth fixing?
Often, yes. The slow machines I see are usually full, low on memory, or running too many programs at startup, not worn out. I test the drive and the memory first, then tell you plainly whether a repair is worth the money. If a new machine is the better answer, I will say so.
Do unused hours roll over?
Hours are a monthly allowance, not a bank — they reset each month so your full priority block is always ready. If you're regularly running out, that's a sign a bigger plan or a one-off project fits better, and I'll tell you honestly.
Do you help remotely or come on-site?
Both. A lot gets solved remotely the same day; when it needs hands on the machine, I come to you across Sedona and the Verde Valley.
Is there a contract?
No. Every plan is month-to-month, cancel anytime. I'd rather earn the next month than lock you in.
How fast do you respond?
Plan clients get priority — I aim to reply the same business day, and usually much sooner. Urgent "we're down" issues jump the line.
What if I need more than my plan's hours?
Extra time is simply billed at the $75/hour rate. If it keeps happening, I'll suggest moving up a plan so you're not overpaying by the hour.
What counts as "tech support"?
Anything tech that slows you down: computers, printers, Wi-Fi, email, point-of-sale, backups, software questions, security checkups, and new-device setup — remote or on-site. If you're not sure, just ask.
Related help
- Scam help: what to do in the first ten minutes if someone got into your computer.
- Windows 10 end of support: extend, upgrade or replace, explained plainly.
Let's get your tech off your plate.
Start with a quick call — I'll learn your setup, tell you honestly which plan fits (or whether you need one yet), and you'll know exactly what happens next.